The following items are considered to be an Emergency Repair :
· Burst water service
· Gas leak
· Blocked or broken toilet (if you have only 1 toilet in your property)
· Fault/damage likely to cause injury or danger to your life or limb
· Serious roof leak
· Electrical shock/fault
Note: If an emergency repair is required during office hours please call your Property Manager on 08 9200 6168.
If the office is closed, please leave a message and you must then refer to our preferred contractor list below. Following this: Please ensure you email us on [email protected] to report your emergency situation in writing.
Please note that a broken air-conditoner/heater is NOT considered an Emergency situation however we will always endeavour to arrange repairs as soon as practicable.
If after hours, leave a detailed message of the situation and refer to the Emergency contact numbers below:
Electrician: Royalty Plumbing, Gas & Electrical (08) 94517735
Electrician: All Time Electrical
0401 572 689 / 0411 563 930
Plumber: Perina Plumbing & Gas
(08) 6377 8403 / 0439 995 512
Plumber: Royalty Plumbing & Gas
(08) 9451 7735
LOST KEYS OR LOCKED OUT?
Office Hours – you can collect our office set of keys and return them to our office within the hour. Identification will be required.
After Hours – contact a Locksmith at your cost. We recommended the following Locksmith
Locksmith: Guardian Lock & Safe
0418 908 753
If you have lost a remote/fob for your building, please let us know as this is arranged via the Strata Company.
Also refer to the Trouble Shooting Guide included in your Tenant Moving In Kit.
OTHER EMERGENCY CONTACTS
Call 000 for Fire or Life-Threatening Emergencies
Call 131 444 for Police Assistance (non life-threatening, including break-ins and noise complaints)
Call 132 500 for SES Emergency Assistance (natural disasters)
Call 133 337 for SES Emergency Information